Hardware Support
Call our TTS group with any concerns of application or
software compatibility, hardware problems or equipment malfunction. They
will evaluate your issue and suggest solutions or present you with a
contingency plan to have your system up and running in no time.
SpectraSuite Support
Ocean Optics will support all software requirements for
setting up your system and any software-related concerns for the duration
of your software license in accordance with our software agreement. Yearly
renewal of the software license includes continuous support of the
software.
Additional Software Support
Need programming services? Contact us on how to best
serve your application with custom software services. Applications-related
support is also available on an hourly basis by obtaining a quote and
appointment time from our TTS group. This will ensure our undivided
attention to your needs and expedite the solution to your software
problem.
We have several support packages to help our customers
with legacy software issues.
|
Item Code |
Description |
Price |
|
LESOFT-SUP |
Legacy software
support fee. Includes phone or e-mail support for up to half an
hour on Ocean Optics legacy software (OOBase32,
OOBase32-Platinum, OOIrrad-C, OOIChem, OOIColor). |
$75 |
|
LESOFT-SUP-Y |
Legacy software
yearly support fee. Includes phone or e-mail support for one year
on Ocean Optics legacy software (OOBase32, OOBase32-Platinum,
OOIrrad-C, OOIChem, OOIColor). |
$250 |
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