Terms and Conditions
Effective October 10, 2011, Ocean Optics pledges next day shipment of all orders received and booked – without hold, credit approval or other business qualifiers pending – by 4 p.m. (ET) weekdays for qualifying products. A complete list of products is available upon request.

Customers
This commitment extends to non-OEM customers and to those not already party to a shipping agreement. Distributor partners should consult their Ocean Optics representative for details on how this commitment affects them.

Next Day Shipping Service
All qualifying orders received before 4 p.m. (ET) Monday thru Friday will be shipped by the next business day from Ocean Optics USA directly to customers anywhere in the world. International shipping rates and fees apply. The commitment does not apply to orders shipped from Ocean Optics regional offices outside the U.S. or to orders processed through Ocean Optics distributors or agents. 

Orders are considered booked when fully processed into the Ocean Optics business system. This means all the necessary shipping information, credit approval or other applicable documentation is accounted for.

This pledge refers to Ocean Optics’ commitment to ship next day and not to the shipping method itself. Orders are shipped UPS Ground unless otherwise specified. Customers may reverse shipping charges to the carrier of their choice.

Qualifying Products
Qualifying products include customer-configured USB2000+, USB4000, QE65000, HR2000+, HR4000, most NIRQuest models, Jaz (4-channel or fewer) and Maya2000 Pro spectrometers and over 500 preconfigured spectrometers, standard fibers and accessories. 

Excluded products are LIBS units, STS Microspectrometers, SIR Spectrometers, Jaz configurations with five or more channels, USB-TC temperature controller, deep well detector units, custom fiber products, Sensor Group products, OEM products, some reseller items and development products. Also excluded are orders requiring custom engineering and orders with six or more spectrometers.

If Ocean Optics Misses the Ship Date
Should Ocean Optics fail to ship next day for qualifying products, customers are entitled to one of these remedies:

1)     a 15% discount on the affected order or

2)     15% of the value of the affected order toward the new purchase -- within six months of the original order -- of additional qualifying Ocean Optics products.

Customers will be notified of these options and asked to respond within 10 business days with their preference. This discount is void after six months from the date of the original order and applies to the price of the merchandise only. The combination of credit adjustments awarded for missing the shipment commitment and for return of merchandise cannot exceed the price of the original order.

Additional Terms and Conditions
All prices are subject to change without notice. Ocean Optics reserves the right to alter or terminate the terms of this commitment at any time, without notice. All other applicable terms and conditions are still in effect.