Technical Support

---

---

• Visit the Software page for product overviews, system requirements, and software-specific support links.
• Register your spectrometer for free access to OceanView software – link
• Access software manuals and guides under Product Manuals and Software Resources.

---

---

Submit a support ticket (fastest option)
You can use this form for:

• Installation and setup issues
• Unexpected behavior or error messages
• Performance or calibration questions
• Connectivity and driver issues
• General product “how do I…?” questions

When submitting a ticket, please include:

• Product type and model (e.g., Ocean SR, Ocean NR, Ocean HDX, OceanView, OceanDirect)
• Serial number
• Sales order number (if available)
• Purchase date
• Description of the issue and steps taken so far
• Operating system and software version
• Screenshots or data files (if helpful)

---

Returns, Calibration, & Service (RMA)
If your product needs to be repaired, recalibrated, or evaluated, our service team can support you through the RMA process.

Use the Customer Support Hub and RMA/Calibration.

---

If you encounter driver or connectivity issues (e.g., instrument not recognized), our Technical Assistance form is the best route so we can review system details and logs.

To help us resolve your issue as quickly as possible, please gather the following information:

• Product model and serial number
• Accessories or light sources in use
• Software name and version (e.g., OceanView 2.x, OceanDirect SDK version)
• Operating system (Windows/macOS/Linux) and version
• Description of your setup (measurement type, fiber/probe configuration, light source, sample type)
• Exact error messages or unexpected behavior
• Any recent changes (new PC, OS update, new software, new accessories)

Providing these details in your first contact can dramatically reduce back-and-forth and help us diagnose your issue faster.